How Kent Water Used Rossy AI to Save an Estimated CAD $237,082 in Revenue After Business Hours
Rossy AI helped Kent Water answer inbound calls after business hours and on weekends when the office was closed. The AI Front Desk and Booking Assistant captured customer information, qualified leads, supported bookings, and accessed caller details through Housecall Pro.
About Kent Water
Kent Water provides water-treatment solutions for residential and commercial customers, including water softeners, filtration systems, reverse-osmosis systems, water testing, installations, and related services.
Customers frequently contact Kent Water to ask about water-quality concerns, available treatment solutions, service requirements, and appointment scheduling.
Rossy AI was implemented as an after-business-hours Front Desk and Booking Assistant to help Kent Water respond to customers when its office was closed.
What Challenges Did Kent Water Face Before Rossy AI?
Kent Water Challenges
After-Hours and Weekend Calls Went Unanswered
Customers calling after regular business hours or during weekends were often directed to voicemail because the office was closed.
Delayed Customer Responses
Callers had to wait until the next business day to receive assistance, slowing down the customer journey.
Incomplete Voicemail Information
Voicemail messages did not always include the caller’s complete contact details, address, water concern, or service requirements.
Missed Lead-Qualification Opportunities
Kent Water could not immediately identify whether an after-hours caller was a qualified lead, an existing customer, or someone ready to schedule an appointment.
Delayed Appointment Booking
Customers calling during evenings or weekends could not immediately continue with the booking process and had to wait for staff follow-up.
Increased Manual Follow-Up
The Kent Water team had to review voicemail messages, return calls, collect missing information, and manually search for customer and scheduled job details.
After Rossy AI
Rossy AI now answers inbound calls after business hours and on weekends, captures customer information, qualifies inquiries, and supports appointment booking.
The solution integrates with Housecall Pro to find existing caller information, including names and addresses, and retrieve scheduled job details during the conversation.
- 439 Calls HandledAfter-hours calls answered instantly.
- 82 Qualified Leads CapturedHigh-intent opportunities identified and captured.
- 59 Appointments BookedCustomers booked without waiting for office hours.
- CAD $237,082 Estimated Revenue SavedPotential revenue protected from missed calls.
How Rossy AI Changed Kent Water’s Customer Experience
What Does Kent Water Say About Rossy AI?
Before Rossy AI, after-hours calls often went to voicemail, and in our industry that can mean losing customers to competitors. We started using Rossy AI to handle those calls, answer product questions, and book appointments directly into our calendar. The results were so positive that we’re now expanding its role to support calls during business hours as well.
What impressed us most is how well it supports existing customers. Whether someone needs to schedule a service visit or needs help troubleshooting an issue, Rossy AI provides immediate assistance and books appointments when needed. What started as an after-hours solution has become a reliable extension of our front desk, available 24/7.
Frequently Asked Questions
What solution did Rossy AI provide to Kent Water?
Rossy AI provided an after-business-hours Front Desk and Booking Assistant for inbound customer calls.
When did the project begin?
The Rossy AI project began in November 2025.
When does Rossy AI handle calls?
The solution supports calls received after regular business hours and during weekends when Kent Water’s office is closed.
What can Rossy AI do during a call?
Rossy AI can answer the call, identify the customer’s needs, collect contact information, qualify the inquiry, answer approved questions, and support appointment booking.
How is Housecall Pro used?
Rossy AI uses the Housecall Pro integration to find available caller information, including names and addresses, and retrieve scheduled job details.
Does Rossy AI replace Kent Water’s staff?
No. Rossy AI handles routine after-hours interactions and prepares customer information for Kent Water’s team when human follow-up is required.
What period does the performance data cover?
The dashboard data covers May 3 to August 3, 2026.
Is the estimated revenue figure confirmed collected revenue?
No. It is an estimated revenue-saved value calculated by the Rossy AI dashboard.