- 99.99%RELIABLE SYSTEM UPTIME
- +35%INCREASE IN CALL RESPONSES
- 250K+CONVERSATIONS HANDLED
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Voice AI for Intercom & Access Control Across Industries
Rossy AI can be configured for different access environments, from parking facilities and residential communities to gaming venues, warehouses, self-storage facilities, and more. Each workflow can use its own verification rules, caller information, access conditions, and escalation process.
Parking Facilities
Automate intercom calls at parking entrances and exits, verify applicable customer or parking information, handle access problems, and escalate exceptions when required.
Explore AI Intercom for Parking Facilities →
Indoor Golf Simulators
Assist members, customers, and reservation holders arriving at indoor golf facilities, particularly during unmanned or extended operating hours.
Explore AI Intercom for Indoor Golf Simulators →
Virtual Gaming Venues
Handle entrance calls for booked guests, members, groups, events, and other visitors at VR and virtual gaming locations.
Explore AI Intercom for Virtual Gaming Venues →
Residential Communities
Answer building or gate intercom calls, collect visitor information, follow configured community access workflows, and route requests requiring resident or staff authorization.
Explore AI Intercom for Residential Communities →
Self-Storage Facilities
Support customers requesting gate or facility access, identify the reason for the request, validate configured customer information, and escalate account or access exceptions.
Explore AI Intercom for Self-Storage →
Warehouses & Industrial Facilities
Handle calls from drivers, vendors, visitors, contractors, and other arrivals while following site-specific access procedures.
Explore AI Intercom for Warehouses & Industrial Facilities →
Manufacturing Facilities
Provide an intelligent first point of contact at controlled entrances for suppliers, contractors, visitors, deliveries, and scheduled appointments.
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Private Clubs & Recreation Facilities
Support members, guests, reservations, instructors, event attendees, and other approved visitors at controlled entrances.
Explore AI Intercom for Private Clubs & Recreation →
Marinas & Boat Storage
Handle gate and facility access calls from customers, members, contractors, service providers, and approved guests.
Explore AI Intercom for Marinas & Boat Storage →
Campgrounds & RV Resorts
Assist arriving guests with entrance calls, reservation-related verification, after-hours arrivals, and access exceptions.
Explore AI Intercom for Campgrounds & RV Resorts →
Equipment Rental Yards
Manage access calls involving customers, pickups, returns, deliveries, contractors, and other approved yard visitors.
Explore AI Intercom for Equipment Rental Yards →
Coworking & Shared Facilities
Assist members, booked visitors, guests, vendors, and other authorized users requesting entry to coworking spaces and shared facilities.
Explore AI Intercom for Coworking & Shared Facilities →
How Rossy AI Answers Your Intercom
Answers the intercom call
Your intercom calls Rossy AI the same way it would call another configured telephone or SIP destination. Rossy answers the call, greets the person requesting access, and starts the appropriate workflow.
- Answers configured intercom calls 24/7, including evenings, weekends, and holidays
- Can handle multiple calls without requiring every caller to wait for onsite staff
- Recognizes which entrance or panel the call came from on multi-entry sites
Identifies the person and the reason for entry
Rossy AI checks existing systems first and only asks the caller for information that is not already available.
- Uses existing data when available, without asking the caller to repeat it
- Asks the caller for missing details needed to identify them and determine the reason for entry
- Adapts the questions based on the caller type and information available
- If the details do not return a match, asks for another identifier and searches again before escalating
Applies your access rules
Rossy AI checks the caller’s details against your facility’s access rules, not just your records.
- Checks bookings, memberships, tenant accounts, delivery schedules or approved-visitor lists
- Confirms the caller is within permitted access hours and that the account is in good standing
- Applies your rules on early arrivals, guests, overdue accounts and after-hours entry
Performs the required actions
Once Rossy AI knows who is calling and why, it carries out the action that situation requires, based on your configured workflow.
- Send the configured DTMF command after authorization on a tested, compatible intercom, or direct the caller to the approved next step.
- Provides step-by-step guidance, including directing the caller through the facility or to the appropriate location
- Answers the caller’s questions and completes other predefined actions required for the interaction
Escalates anything it cannot verify
When required checks cannot be completed, Rossy follows your deny-or-escalate rules. An unverified request does not trigger an automated release command.
- Asks the caller to repeat or provide a second approved detail
- Explains clearly why access cannot be granted yet
- Transfers to your on-call staff, manager or security contact
- Follows your written policy on denial and on emergencies
Records every call and every outcome
Every interaction is logged, so access stops being something that happened on somebody’s phone.
- Full recording, transcript and AI summary of each call
- Records what was verified, which system was checked, and whether entry was granted
- Searchable by date, entrance, caller and outcome
From Intercom Call to Access Decision in Seconds
Traditional Intercom Workflow
- Staff must be available to answer
- Staff asks who the person is
- Staff manually checks information
- Staff decides whether access should be granted
- Staff enters the unlock command
- Busy or unanswered calls may create delays
- Access activity may be difficult to review later
With Rossy AI
- Rossy answers the routed call
- Collects the required information
- Checks the connected authorized system
- Applies your configured access rules
- Grants access when authorized
- Escalates exceptions to a human
- Records the interaction and outcome
How to Get Started
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1
Review Your Intercom Environment
We identify how your existing intercom receives calls, how access is currently granted, and whether the system supports the required remote access workflow.
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2
Define Your Access Rules
Determine who Rossy should handle, what information should be collected, what should be verified, and which situations require escalation.
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3
Connect the Required Systems
Configure applicable integrations or authorized information sources used during the verification process.
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4
Configure DTMF & Call Routing
For compatible intercoms, configure the required call routing, DTMF command, and relay behavior.
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5
Test Every Access Scenario
Test successful requests, failed verification, missing information, system exceptions, transfer workflows, and other important conditions before deployment.
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6
Go Live & Monitor
We review early calls and refine your workflow. Your team can review outcomes and request ongoing support.
Ready to Automate Your Intercom Access Workflow?
Tell us how your current intercom and access-control system works, and we’ll help determine the right Rossy AI setup for your facility.
Frequently Asked Questions
Can AI answer an intercom call?
Yes. When a compatible intercom is configured to place its call to Rossy AI, Rossy can answer the incoming call, speak with the caller, collect information, follow configured validation logic, and determine the appropriate next step.
Can Rossy AI open a door or gate?
For compatible telephone or SIP intercom configurations, Rossy can send a configured DTMF command during the active call after the required authorization conditions have been satisfied. The intercom or associated access system then interprets that command and activates its configured relay.
Does Rossy AI directly control the physical door lock?
Not through the DTMF workflow described here. Rossy sends the configured DTMF command during the call. The compatible intercom or access-control hardware receives the command and performs the configured relay action.
What is DTMF access control?
DTMF uses telephone keypad tones or equivalent signaling to transmit a configured command during a call. Compatible intercom systems can be configured so a particular DTMF command triggers an internal or connected relay used for door or gate access.
Will Rossy work with every intercom?
No. Compatibility depends on the intercom and access-control configuration. The system must support the required telephone or SIP calling workflow, DTMF signaling, and appropriate relay or remote-unlock configuration.
Can Rossy verify someone before granting access?
Yes, when the appropriate authorized system or integration is available. Rossy can collect configured information from the caller, check it against the connected source, and apply the facility’s defined access rules before triggering an authorized action.
What happens if the caller cannot be verified?
Rossy does not need to grant access. The workflow can request additional information, deny the automated access action, transfer the caller to an authorized person, or follow another configured exception process.
Can different facilities have different access rules?
Yes. Access workflows can be configured according to facility type, location, caller type, entrance, operating hours, business process, and other supported conditions.
Can Rossy handle intercom calls after hours?
Yes. Rossy AI can answer configured intercom calls 24/7, making it especially useful for facilities with after-hours, remote, or partially unattended access requirements.
Does Rossy keep a record of intercom calls?
Rossy’s call-management capabilities can maintain call information such as recordings, transcripts, summaries, caller details, and outcomes where those features are enabled and legally permitted.
Can Rossy transfer an access request to a person?
Yes. Requests requiring human authorization or situations that fall outside configured automated rules can be transferred or routed to designated personnel.
Can Rossy support multiple locations?
Rossy can be configured for multi-location use cases, with workflows and rules tailored to the requirements of different facilities and entrances where the underlying systems support the intended deployment.