- 99.99%RELIABLE SYSTEM UPTIME
- +35%INCREASE IN CALL RESPONSES
- 250K+CONVERSATIONS HANDLED
- 4K+WORKING HOURS SAVED
Give Your Dispatcher a Clear Starting Point
Calls Arrive While Staff Coordinate Jobs
Capture a new caller’s request while your team handles drivers and jobs already in progress.
After-Hours Inquiries Need a Process
Collect towing requests outside office hours and follow your agreed contact and escalation rules.
Locations Need Clarification
Ask for the location details your dispatcher needs, such as address, landmark and destination when known.
Vehicle Information Can Be Incomplete
Capture the vehicle type and the caller’s description of its condition so your team can assess the request.
Availability Changes During the Day
Let your dispatcher confirm truck availability, suitability and arrival estimates using current operational information.
Callbacks Need Context
Provide a summary of the request, contact details and attempted handoff so staff can continue the conversation.
What Rossy Captures on a Towing Request
Caller and location: Callback number, pickup location and destination when provided.
Vehicle and service: Vehicle details and the caller’s description of the towing or roadside request.
Dispatcher handoff: The request summary and escalation path your business has approved.
How Rossy Handles Towing Requests
Collect Towing Requests
Ask the questions your dispatcher needs and capture the caller’s contact, location and vehicle details in a consistent format.
Check Your Service-Area Rules
Use approved questions and location information to prepare the request. Route uncertain coverage or unusual jobs to your team.
Follow Dispatcher Handoff Rules
Attempt the configured transfer or send the request through the agreed channel. Your dispatcher confirms availability, assignment and arrival estimates.
Keep a Clear Call Summary
Record what was requested and what happened next. Your team can follow up with the caller without starting the intake conversation again.
Set Up Rossy AI for Your Towing Company
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1
Sign Up & Get Started
Create your account and share basic business details like calendar, hours, and team access.
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2
White-Glove Voice Setup
We configure greetings, conversation flows, scheduling rules, integrations, and routing— no code or IVR required.
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3
Agent Phone Number Setup
Select a new phone number or forward your existing calls so Rossy can start answering instantly.
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4
Track, Review & Optimize
Access recordings, transcripts, summaries, and call insights from the dashboard—adjust settings anytime.
Rossy AI Built for Speed, Simplicity, and Real-World Use
- Quick and simple onboarding with a fully managed setup
- Use your existing phone number or activate a new one instantly
- Customize call flows, questions, and routing based on your business needs
- Built-in CRM to manage leads, calls, and customer details in one place
Questions About Your Towing AI Answering Service
Can Rossy answer towing calls after hours?
Yes. We configure the answering schedule, intake questions and dispatcher handoff rules around your operation. Your team confirms the staffing and follow-up arrangements for those calls.
Does Rossy automatically assign the nearest truck?
The standard call-intake workflow captures the request for your dispatcher. Automatic truck assignment requires a separately confirmed, connected and tested dispatch workflow. Do not assume it is included in every setup.
Can it promise a price or arrival time?
Rossy shares only the information and rules your team approves. Your dispatcher confirms availability, the final quote and arrival expectations when those details depend on the current job or fleet.
What happens when the dispatcher does not answer?
Rossy follows your fallback instructions, such as capturing the request and notifying another approved contact. We test the transfer and fallback paths before launch and review early calls.
How do I get started?
Start your 7-day free trial and tell us about your business. Our team guides setup, tests the agreed workflows and monitors early calls. Contact us for current pricing, included usage and integration details. You can cancel anytime.